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RETURN AND REFUND POLICY

IMPORTANT NOTE: 

  • Once we start processing the order, if you cancel the order before we've booked dispatch, you will be charged a 10% fee as Processing cancellation & Refund Fees.
  • Once the item has been picked up by the carrier, no cancelation requests can be processed, until the process reaches destination. In some cases, cancellation might be possible, but will require additional fee for the same, along with processing fees, return shipping fee, restocking fees (if applicable), and other fees. For further details, please reach out to us via contact us page.

  • If the returns are due to customer remorse, buyer has to take care of return shipping cost. Only after supplier receives the product back and approves it to be in good condition, we will process the refund after all relevant deductions.

 

ART FURNITURE and DIAMOND SOFA

We do not accept returns. 

 

ACME FURNITURE

  • Any claim for defective merchandise must be packed in Acme’s Original Boxes without any writing on the box. Claims for defects or missing parts must be made within 60 days. After 60 days there is no service agreement. No Exception.
  • Pictures are required to claim defective merchandise with a copy of an invoice. Please email us at info@everydaybeds.com.
  • We will not accept any exchange or return on any used, previously displayed, or assembled merchandise.
  • There will be a 20% re-stocking fee for all returned items.
  • Any claims for merchandise damaged in transit must be made through the freight carrier. Before signing the freight bill, please inspect all boxes for damages. (Please make sure the carrier signs the freight bill for any damages).
  • All returned shipments must be freight prepaid with RMA number and original invoice.
  • No cash refunds. Exchange and credit only.
  • Any exchange for defective merchandise will be shipped with the next order.
  • For all damage claims, please have the original invoice and RMA number.

 

ALATERRE / BOLTON

We do not accept returns but offer a 30-day defect warranty for anything broken or damaged due to manufacturing. 

If the item has missing parts, we may be able to send a replacement.

Please contact us via email at info@everydaybeds.com for further assistance.

 

ALPINE FURNITURE

Majority of our products have a 30-day return or exchange policy. Items in our clearance section are final sales, thus we cannot accept returns on them. Returns are reimbursed for the good's price less shipping and handling in the original manner of payment.

Unless the item was received damaged, faulty, or wrong, shipping and handling fees are not refundable. There can be a postage fee for returns. The state and local rules govern how taxes are repaid. Case-by-case handling of damaged and defective items may include replacement parts or repairs by a qualified furniture doctor.

If the return is due to manufacturer’s defects, the first step is to see if replacement parts will resolve the issue. If so, replacement parts will be provided on a no-charge basis.

If damage is the result of the freight carrier, it will be the buyer’s responsibility to

file a claim with their selected carrier. If a replacement part can resolve the issue, that part(s) will be provided on a charge basis. Please reach out to us and send us an email at info@everydaybeds.com for more information.

 

BENZARA

We guarantee against manufacturers' defects for 14 days from the date of the delivery. We must be notified of the defect within 5 days of the product delivery, otherwise return policy is voided, no exceptions. All returns/exchanges must be made within 14 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories. Products may be returned with prior authorization only

All returned merchandise is reimbursed for the original purchase price after deducting shipping & handling charges and must have a Return Merchandise Authorization number (RMA #). Buyers remorse/unwanted product returns will be subject to a 15% restocking fee.

Refused Deliveries

Customers will be responsible for all charges associated with shipping and handling. Once the merchandise is returned to our warehouse, credit will be issued for the original purchase price less shipping and handling (both ways). All reimbursements are done in the form of company credit which can be used towards new orders.

 

ARASON

You have 45 days to return the bed and a 15% restocking fee. If the product arrives damaged, please make sure to obtain pictures so we can assess if we will either fix it or process a return at no charge.

 

DEPOT E-SHOP and FM FURNITURE

We have a 30-day return policy with no restocking fee, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition it was received, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase and comply with the manufacturer's warranty policy, which can be found inside the furniture packaging.

To start a return, you can contact us by email at info@everydaybeds.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@everydaybeds.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on clearance and discontinued products or gift cards.

Exchanges

If you’d like to exchange an item for a different color, different size, or a different product altogether, we are happy to help you with that! The process is similar to a return, just contact us within 30 days of receiving your item. Return shipping costs still apply for all exchanges and will automatically be deducted from the refund amount.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

DISCOVERY WORLD FURNITURE

Returns are permitted within 30 days with the contingency of a 25% restocking fee. Any damaged items that cannot be returned to inventory will not be refunded.

Discovery will assume no responsibility for items damaged by freight carriers, nor will we file freight claims on your behalf. We will only replace manufacturer-defective items at no cost.

Photographic evidence must clearly show a manufacturing defect to receive a replacement part at no cost.

Discovery will not cover the cost of shipping for replacement parts, even if a manufacturer defect is the cause for replacement.

Discovery will provide extra packaging of replacement parts to prevent damage in transit.

 

DONCO

We do not accept returns, but we offer 1 year manufacturer defect warranty.

 

ENZA HOME

We do not accept returns, but we offer 2 years manufacturer defect warranty.

Note that we charge a 25% re-stocking fee for any orders cancelled after the warehouse has prepared the order for shipping. We will not process any future orders until this amount is cleared.

 

FURNITURE OF AMERICA

We accept returns within 30 days starting from the day the order was delivered. Please note that any shipping costs the return will incur will be shouldered by the buyer.

Buyer’s remorse returns are subject to a 15% re-stocking fee.

We also offer a 30-day limited replacement parts warranty. Please contact us at info@everydaybeds.com for further assistance.

 

GRAHAM FIELD

We accept returns within 30 days after shipment.

Refused orders or requests for returns due to customer error are subject to a service charge of 25% or $10, whichever is greater. The customer is responsible for all outbound and return freight charges. Under no circumstances will GF accept a returned product more than thirty (30) days after the shipment date.

All returns are subject to inspection. GF will determine, in its sole discretion, whether an item qualifies as a warranty item and whether to repair or replace the item. 

Cancellation Policy

No order accepted by GF may be cancelled or altered by Buyer within twenty (20) business days prior to any scheduled ship date. In GF’s sole discretion it may grant Buyer the ability to cancel or modify the order, but in that event, GF shall be entitled to impose reasonable material, labor, storage and cancellation charges. Please email us at info@everydaybeds.com for more information.

 

PINE CRAFTER FURNITURE

We do not accept any returns but we will repair or replace any issues under the manufacturer warranty.

180 days manufacturer warranty

  • All parts of your furniture are covered for 90 days against defective parts and materials.
  • Warranty coverage starts from the day of delivery/pick up.
  • This would include but not limited to, bed parts, case good parts, drawer parts, slat kits, etc.
  • Any defect covered by this warranty that is reported to us during the 90 days will be repaired or replaced at the manufacturer’s expense; however, should an issue arise after the warranty period, we can supply replacement parts if available, but you may be required to cover the parts cost and the FedEx/UPS shipping and handling charge.

Warranty Limitations

This warranty does not include:

  1. Any condition resulting from other than ordinary residential wear or any use for which the product was not intended, such as rental or contract trade.
  2. Any condition resulting from incorrect or inadequate maintenance or care.
  3. Damage resulting from misuse or negligence.
  4. Dissatisfaction due to buyer’s remorse.

Product Modification

Any product modification by dealer, consumer, or other parties not authorized by Pine Crafter Furniture will void this warranty. Floor samples or Products purchased “AS IS” will not be covered under this warranty.

 

HOMEROOTS

We offer a 30-day manufacturer defect guarantee. Regardless of the reason, return authorization number is required. Please send us an email at info@everydaybeds.com to request a return authorization number.

Any returns for buyer's remorse must be sent back at your expense within 30 days of delivery, in the original packaging, and in sellable condition. Credits will be issued if items are returned and assessed to be in excellent condition at the warehouse. A 10% restocking fee applies to all returns. Kindly get in touch with us to start a return. 

If a product is out of stock, we will update the site as soon as it restocks. You may send us an email at info@everydaybeds.com and we will let you know when the item becomes available for purchase.

Order cancellations: All cancellation requests will be evaluated to see where the order is in the workflow and whether the cancellation window is still open. There may be restrictions on canceling orders that are already in transit, on the port, or on a truck. A 10% restocking fee and the cost of return shipping will apply if you ask for an order that is already on the dock, in a truck, or in transit to be rerouted.

Refused Orders: If an order is refused, a 10% restocking fee and return shipping will be charged.

 

LETO MURO/(TGD) NORTH AMERICAN FURNITURE

We accept returns/exchanges of unopened cartons. Due to the size and complexity of the logistics, any returns will be credited upon receipt and verification at our warehouse. All return sales will be subject to a $95.00 deduction for outbound shipping and a 25% restocking fee.

 

MONTANA WOODWORKS

We have a 90-day no-questions-asked return policy. You must provide a copy of the original receipt and the location of the purchase. The 90 days start on your date of purchase, and we must receive your request before the 90 days end. Unless it is returned under warranty conditions, the shipping cost of returning the product(s) will be deducted from your refund.

 

WHITELINE MODERN LIVING

Returns are accepted within 30 days from the invoice date. Returned items are subject to a 25% restocking fee and notification of return must be made no later than 48 hours after receipt of merchandise. Shipping charges are not refundable. Items must be shipped back to us in their original packaging, with no signs of use, wear, or damage.

Upon receipt, we will inspect the package for any damage and reserve the right to partially or wholly accept or deny the return or deduct any damage repair cost from the refund balance. Refunds will be issued within 14 days from the receipt of the returned merchandise.

If the return is an exchange for damaged merchandise, we will replace the defective item or part at no cost.

 

ID USA

We are unable to accept cancellations, accept returns, or issue refunds for products once a delivery has shipped.

Any shipping fees or charges associated with returns or rejected shipments are not our responsibility.

 

MANHATTAN COMFORT

We have a 30-day return policy with 15% restocking fee for unopened items in their original packaging. In addition, we provide a 30-day parts replacement guarantee on all purchases. Improper assembly or shipment damage is not returnable. We do not allow exchanges unless items are returned unopened and shipped in good condition. Shipping claims should be filed with the shipping company as soon as possible.

Warranty

All products are warranted, at the time of purchase and for a period of 30 days thereafter. Our warranty is limited to new products purchased in factory-sealed cartons. This warranty is valid in the United States of America. In order to provide you with timely assistance, please thoroughly inspect your furniture for missing or defective parts immediately after opening the carton. We offer a 30-day parts replacement warranty on all items. Our furniture products are not intended for outdoor use.

The warranty does not cover:

  1. Defects/damages by improper assembly or disassembly; Defects/damages caused by shipping, claims for damage during transit should be placed immediately to the transportation company.
  2. Defects/damages caused by inappropriate use of the furniture.

 

MAXIMA HOUSE

If you’re not satisfied with an item, you can initiate a return within 30 days after delivery for a refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned. A 20% restocking fee may apply.

You will be responsible for return shipping costs. We recommend ensuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received.

Damage Claims

All packages are 100% insured.

Please note, all damage claims should be submitted within 30 days of the delivery.

 

MONARCH SPECIALTIES

Exchanges/Returns:

  • All claims must be made within 30 days of receipt of goods.
  • All returns must be received unassembled in original packaging in re-sellable condition.
  • Monarch will not cover the freight costs for buyer’s remorse.
  • We do not charge restocking fees.
  • Deductions will only be processed with an approved RA # provided by the Monarch service
  • Monarch does not provide credit notes.

Replacement parts:

  • Monarch offers a 1 year limited warranty on manufacturer defects.
  • All claims must be made within 10 days of receipt of goods.

Our warranty does not cover:

  1. Accidental damage
  2. Abuse or incorrect use of the product
  • If a part is deemed to be defective & replaceable Monarch will replace the part free of charge.
  • If a part cannot be replaced an RA# will be issued for a full refund. Monarch does not send
  • out no-charge replacements. A new PO will need to be placed with the order department.
  • Replacement parts are shipped via UPS ground standard service. Please allow 5-7 business days for delivery. Monarch is not liable for certain factors such as transit time delays or location that may affect the delivery time.
  • To order parts, please email us at email at info@everydaybeds.com for further assistance.

Please have the item/model number available, as well as the assembly sheet provided with your item.

 

VIKING LOG FURNITURE

We may accept returns within 15 days from the date of receipt.

We don't charge a restocking fee for stock items, but we do not refund the shipping either way.

Cancellations
We understand that things don’t always go as planned, and once in a while there may be a need to cancel an order. Be aware, if you cancel your order or want to send it back to us after you have paid for and received it, you will be responsible for getting the products back to us in good condition and the charges for getting them back to us, plus a 15% restocking fee. Custom orders are non-refundable and once they are started, they cannot be cancelled.